Testimonials

Meet Customers Just Like you!

 

“We sure are enjoying our new heat pump. The house is sooo much more evenly heated.  Thanks and Merry Christmas!”

– Jerry & Carolyn S. 

 

“Very professional in every aspect. I would recommend Black Hills, Inc. to others.”

– Russell & Marietta S.

“This company is very professional and conducted themselves in an efficient and friendly manner. We will use their services in the future.”

 – Jim B.

“Installation was done just prior to abnormal rain. I was alone in my house and saw a leak. I called Jessie and he immediately sent help. Tim did some investigating and fixed the problem. I was very impressed.”

– Roger & Darlene G.

“David was very friendly and competent. Bob has been a great sales person and has been very helpful with all of my questions and concerns.”

– Annette L.

“The Thermostat on our TRANE, Heat Pump system is a complex, high tech piece of equipment.

In my day, all I had to do to change the room temperature was turn the log over, stir the coals a bit and wait awhile. Not in today’s world.
A telephone call to Black Hills, Inc. people arranged to send a knowledgeable technician, who quickly
recognized my problem. He tool the time to explain what I needed to know. He skipped over many unnecessary complexities. He simplified the procedure.
The Black Hills people are fortunate to have such people on staff and we expect that they will be deservedly compensated for their valuable contributions to Black Hills, Inc. It’s people like them that that give the organization their good name.”

– R.D. & Irina Cooley

“To Whom It May Concern:

I am so excited about my New Home Comfort System that was installed this week. Therefore, I wanted to write a letter to thank Black Hills, Inc. for a very professional job. I was impressed with Black Hills’ sales staff and with the installation process. I decided I needed a new furnace so I started looking for companies to give me quotes.
I called a company that had sent me a flyer. I met with them and they gave me a quote. There was no follow up on the quote. Then I received a flyer from Black Hills Inc. Black Hills Inc. scheduled an appointment right away at a convenient time. The sales staff was very knowledgeable and genuine. I did not feel pressure to purchase a system but I did because of the outstanding warranties offered and the price.
The installation process was much more involved than I had imagined. The installation staff member was so wonderful. He explained everything as he did it. He was courteous and even cleaned up after himself. He went above and beyond to make sure my system was completely functional. Overall I am very pleased with my decision to purchase a New Home Comfort System from Black Hills, Inc.
I am especially happy with the sales staff member that followed up with me on the day of the installation and with the professional installer. I am also pleased that Black Hills, Inc. is a locally owned and operated company. I look forward to many warm winters and cool summers in my little house.

Thank you Black Hills, Inc.”

– Melody Borcherding

“Hello,

Sunday afternoon here; the house is warm and my post Christmas budget is safe. In waking up to a cold house this AM, I contacted your emergency messageing service to inquire about getting the furnace fixed. The attendant took my information and promised a technician call back. In less then 15 minutes I got a call from Tim.
Tim asked me some questions about the current stat of the furnace and my confidence level with cracking open the case to check a thing or two. He was patient while I fumbled for tools and was clear in his communication and direction in getting me to do a minor “repair” myself that fixed the problem. This was a totally refreshing experience. One that I will tell everyone I know about.
Black Hills sold me the furnace, black hills stood behind their product and helped me repair my furnace, and black hills will be the ones that replace my furnace when the time comes. Tim is a great tech and should be commended (hell, give him the bosses parking space for a month).

Thank you for your great service. You truly made my day.”

– Brad Moody, Olympia, WA

“Dear Mr. Kirchmeier:

I am writing this note to give you some feedback on a recent heat pump installation. The installer’s name is Charles. He is a champion — professional with technical skills paramount for a good install. Of equal importance is his people and his conceptual skills. A very good man, indeed!

I thought you should know.

Thank you.
P.S. Charles was assisted by Jake. He was very good also. David did the pressure check — what a
friendly guy. All of them! Very good employees!”

– Art Matsuyama, Lacey, WA


‘I can’t say we were enthusiastic about buying a furnace. In fact, we dreaded the prospect. We could have done better maintaining our furnace, but it did get serviced a few times over its modest lifespan. When we called Black Hills, we were hoping only to give our wimpy clunker a good tune-up. I’d heard the ads on the Spirit 105.3 radio station and was impressed. They were different and spoke directly to some of my concerns. Because of those ads, when I received a flyer in the mail, I paid attention.
When Tim Woodbury came out, my husband and I were astounded at the level of effort and time invested in our furnace. It was definitely more thorough than anything we’d had before. A spa treatment for the poor machine! I don’t think we were surprised by the failing report given on our furnace, but we were hesitant to make a major investment, especially in this economy! Tim was highly knowledgeable when he gave us gentle insight into our options. His lack of high-pressure made us more comfortable in setting up an appointment with a salesperson.
I’m sure you’re already anticipating our appreciation for David. That’s why he’s doing sales. Certainly we enjoyed his easy-going nature, but that alone doesn’t sell a furnace. Neither does high-pressure sales. The sales training was evident, but Dave did not win us with refined technique. He navigated our personalities and our needs well. As a salesperson himself, my husband especially admired Dave’s ability to stop talking and listen, as well as allowing silence when contemplated. He did not push the top of the lin, which is a good thing, because if he had overemphasized that, we may have “pushed’” him right out the door. He gave us our options, and asked where WE would like to start, with less or more. That was good. He did a great job. And he was so personable that my 9 Year-old son was offering him snacks and inviting him to play!
With allergies, asthma and a freezing woman in the house, we knew it was time to make a serious investment. Charles Sand came in quietly to do the installation and worked tirelessly, with as little disruption as possible to our day. He was great at addressing our questions and concerns and we were immediately comfortable having him our home. Even better than that, was the un-furnace problem he helped us with. While he was here, our relatively new dishwasher decided to give our kitchen floor a bath. We stood over the pool of water, frustrated and admittedly-helpless. Even after many long hours of work, with many more to go, Charles stopped and came to our aid with the dishwater. He would accept no compensation other than our extreme gratitude. What a lucky day to have a leak?
We have only had our new system in for a few days, but so far, you guys are on a roll! They quality of our air is much improved! And the heat it heavenly! Dave promised we would notice an improvement in the evenness of heat throughout our house and he wasn’t exaggerating. I cannot believe the consistent warmth! We’ve even been able to keep the temperature lower instead of constantly turning it up. In fact, even at a cooler setting, I have been able to remove 2 layers from my daily bundling.
With all of Black Hills promises so far kept, we feel confident that should any problems arise, you will continue to deliver on your word and take great care of our needs.’
-Scott and Jo, Spanaway, WA