HEATING & AIR CONDITIONING  •   Local, Trusted Experts Serving Thurston, Pierce, & South King County

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Electricians and Plumbers


The position of client-care representative is an important one with our company. The client-care representative is our customer’s first experience with our company. It is an important responsibility as this is the point at which we first begin to establish, grow, and maintain our client base. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer.

Specific Job Requirements

  • Follow call-taking script
  • Maintain required call ratio
  • Keep call schedule full
  • Perform all happy and Club Membership calls
  • Perform computer functions with skill, efficiency and accuracy
  • Handle unhappy customers and make general manager aware of challenges
  • Follow-up letters
  • General filing

Other Job Requirements

  • Excellent communication skills required for both the customer as well as the team contact.
  • Ability to multitask
  • 1-2 years Customer Service in a Call Center environment preferred but not required


This is an office position. Daily duties are performed from office located in Olympia Washington.

Additional benefits of joining

  • Competitive pay
  • Variety of health and related benefits
  • 401(k) plan
  • Paid vacation

Job Type


"Everything from instalation to getting the proper temp. that I wanted has been great !! They came and changed the filters the other day and the service person was very neat and polite . I would give Black Hills ,FIVE STARS in a heart beat !! Sincerely , Ernie Bliss Of Puyallup, Wash."

– Ernie B.

"Black Hills Heating and Air recently installed a new furnace in our home. My husband and I were extremely impressed throughout the entire process from our initial phone inquiry to the completion of the installation. Every member of the Black Hills team, was professional, knowledgeable, helpful, polite, kind and personable. We highly recommend them!"

– Michael and Melinda R.

"Very professional. And fast. Made sure I was happy! There was a size issue with the furnace, so they went all the way to Seattle to get me one that fit - and still installed it same day. It's wonderful that this company puts customer service first!"

– Robert & Laura H.

"Just wanted to let you know that all of the members of your team are as professional, prompt, efficeint, and polite as Tim Glasgo, you have assembeld a great squad! Congratualtions. 

– Steve D.

"Our experience with Black Hills, Inc. was very positive. Brittney was very helpful, informative and friendly on my initial call. Jake was awesome: friendly, informative, courteous and professional. I have no problem at all referring people to this company and they will be who I call whenever I have concerns about our heat pump. Thank you!"

– Sue B.

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