Feedback From Our GREAT Customers!
Our fantastic customers Scott and Jo Forbes took a moment to elaborate on a great experience they had with Black Hills, Inc. recently. Thanks so much for sharing!
February 16, 2012
Dear Black Hills,
I can’t say we were enthusiastic about buying a furnace. In fact, we dreaded the prospect. We could have done better maintaining our furnace, but it did get serviced a few times over its modest lifespan. When we called Black Hills, we were hoping only to give our wimpy clunker a good tune-up. I’d heard the ads on the Spirit 105.3 radio station and was impressed. They were different and spoke directly to some of my concerns. Because of those ads, when I received a flyer in the mail, I paid attention.
When Tim Woodbury came out, my husband and I were astounded at the level of effort and time invested in our furnace. It was definitely more thorough than anything we’d had before. A spa treatment for the poor machine! I don’t think we were surprised by the failing report given on our furnace, but we were hesitant to make a major investment, especially in this economy! Tim was highly knowledgeable when he gave us gentle insight into our options. His lack of high-pressure made us more comfortable in setting up an appointment with a salesperson.
I’m sure you’re already anticipating our appreciation for David. That’s why he’s doing sales. Certainly we enjoyed his easy-going nature, but that alone doesn’t sell a furnace. Neither does high-pressure sales. The sales training was evident, but Dave did not win us with refined technique. He navigated our personalities and our needs well. As a salesperson himself, my husband especially admired Dave’s ability to stop talking and listen, as well as allowing silence when contemplated. He did not push the top of the lin, which is a good thing, because if he had overemphasized that, we may have “pushed’” him right out the door. He gave us our options, and asked where WE would like to start, with less or more. That was good. He did a great job. And he was so personable that my 9 Year-old son was offering him snacks and inviting him to play!
With allergies, asthma and a freezing woman in the house, we knew it was time to make a serious investment. Charles Sand came in quietly to do the installation and worked tirelessly, with as little disruption as possible to our day. He was great at addressing our questions and concerns and we were immediately comfortable having him our home. Even better than that, was the un-furnace problem he helped us with. While he was here, our relatively new dishwasher decided to give our kitchen floor a bath. We stood over the pool of water, frustrated and admittedly-helpless. Even after many long hours of work, with many more to go, Charles stopped and came to our aid with the dishwater. He would accept no compensation other than our extreme gratitude. What a lucky day to have a leak?
We have only had our new system in for a few days, but so far, you guys are on a roll! They quality of our air is much improved! And the heat it heavenly! Dave promised we would notice an improvement in the evenness of heat throughout our house and he wasn’t exaggerating. I cannot believe the consistent warmth! We’ve even been able to keep the temperature lower instead of constantly turning it up. In fact, even at a cooler setting, I have been able to remove 2 layers from my daily bundling.
With all of Black Hills promises so far kept, we feel confident that should any problems arise, you will continue to deliver on your word and take great care of our needs.
